Replacement Mini Box Not Playing TV

SteveB121 — Fri, 17 Apr 2026 18:23:54 GMT

Sky sent me a replacement mini box this week to replace a mini box that intermittently froze (once a fortnight). I followed the install instructions that came with it including the software update. Both before and after the software update I noticed that on the home screen the top L/H box was blank and not displaying the TV channel. I also found that when playing a recording I could not get it to stop using the back button on the remote. The back button was working fine for other things. I could only get the recording to stop playing by turning the mini box off. I tried rebooting the mini box then decided to call Sky. The technical team agent checked the software version was the same on the replacement mini box as the main box. Also, tried network step up again but nothing fixed it. The agent was going to arrange for an engineer to visit but as this was going to be a week before an engineer slot was available we agreed to try another replacement mini box.

When the second replacement mini box arrived I installed it following the setup instructions again but this box exhibited exactly the same problems. I tried moving the mini box closer to the main box so I could turn off the 2 network boosters and eliminate the distance and a poor WiFi signal but it did not make any difference. I rang Sky again and spoke to another technical team agent who checked much the same things as the previous agent and then decided to book and engineer to visit. Unfortunately, the next available slot is 10 days away which is very frustrating!

I don't think it's a network issue as the mini box displays everything else on the Home Screen and you can access recordings, catch up TV, TV guide, etc.

Has anyone had the same problem(s) when trying to set up a replacement mini box?

Does anyone have any suggestions as to what else I can try?

Any help or guidance would be most appreciated. Thank you.

Re: Replacement Mini Box Not Playing TV

Quoman7 — Sat, 18 Apr 2026 07:41:35 GMT

@SteveB121 wrote:

Sky sent me a replacement mini box this week to replace a mini box that intermittently froze (once a fortnight). I followed the install instructions that came with it including the software update. Both before and after the software update I noticed that on the home screen the top L/H box was blank and not displaying the TV channel. I also found that when playing a recording I could not get it to stop using the back button on the remote. The back button was working fine for other things. I could only get the recording to stop playing by turning the mini box off. I tried rebooting the mini box then decided to call Sky. The technical team agent checked the software version was the same on the replacement mini box as the main box. Also, tried network step up again but nothing fixed it. The agent was going to arrange for an engineer to visit but as this was going to be a week before an engineer slot was available we agreed to try another replacement mini box.

When the second replacement mini box arrived I installed it following the setup instructions again but this box exhibited exactly the same problems. I tried moving the mini box closer to the main box so I could turn off the 2 network boosters and eliminate the distance and a poor WiFi signal but it did not make any difference. I rang Sky again and spoke to another technical team agent who checked much the same things as the previous agent and then decided to book and engineer to visit. Unfortunately, the next available slot is 10 days away which is very frustrating!

I don't think it's a network issue as the mini box displays everything else on the Home Screen and you can access recordings, catch up TV, TV guide, etc.

Has anyone had the same problem(s) when trying to set up a replacement mini box?

Does anyone have any suggestions as to what else I can try?

Any help or guidance would be most appreciated. Thank you.

Hi @SteveB121 In the following order:- Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the Mini box?

topic Re: Replacement Mini Box Not Playing TV in Sky Q

Replacement Mini Box Not Playing TV

Re: Replacement Mini Box Not Playing TV