topic Keeping sky q after break up in Sky Q

Keeping sky q after break up

Ben855 — Fri, 17 Apr 2026 11:16:31 GMT

Hi all,

my ex has cancelled sky as it was in her name, will I be able to keep SkyQ if I call to set up a new account? I have 4 extra boxes and I'm happy with how sky Q works, I just need to set up a new account in my name as they wouldn't move it over.

thanks for your help,

Ben

Re: Keeping sky q after break up

Chodley — Fri, 17 Apr 2026 11:24:41 GMT

Yes but inevitably you'll be sending the box back and getting a new one(s)

Re: Keeping sky q after break up

Daniel0210 — Fri, 17 Apr 2026 11:25:31 GMT

@Ben855

Once the Sky Q notice period has ended and all boxes have been returned the call Sky to take out Sky Q in your own name. You have to call. It can't be ordered online any more.

Re: Keeping sky q after break up

Ben855 — Fri, 17 Apr 2026 11:29:24 GMT

Perfect, so I'll still have to send it all back but I can call and at least re order 🙂

thanks both 🙂

Re: Keeping sky q after break up

Daniel0210 — Fri, 17 Apr 2026 11:31:46 GMT

@Ben855

Yes, although technically your ex is responsible for returning them.

If theyve successfully cancelled, Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Keeping sky q after break up

Ben855 — Fri, 17 Apr 2026 11:33:21 GMT

Perfect, thank you so much 🙂

Re: Keeping sky q after break up

TimmyBGood — Fri, 17 Apr 2026 12:31:47 GMT

@Ben855

Perhaps also note that Q is approaching end-of-life and so Sky may well 'encourage' you to move to Glass or Stream.

Re: Keeping sky q after break up

Ben855 — Fri, 17 Apr 2026 12:32:57 GMT

Yeh I've heard 🙂 I'll ride my luck with it I think, see what they say 🙂

Re: Keeping sky q after break up

nigea99 — Fri, 17 Apr 2026 13:55:16 GMT

hi @Ben855

Note : You may, as a 'new/different' customer, be charged the admin fees for additional minis

Re: Keeping sky q after break up

Ben855 — Fri, 17 Apr 2026 13:57:27 GMT

Annoying but I guess it is what it is 🙂