How to contact a sky engineer regarding a satellite issue

Corkuser — Sat, 08 Mar 2025 11:50:59 GMT

No satellite message due to the satellite moving.need a contact no to arrange a sky engineer visit

Re: How to contact a sky engineer regarding a satellite issue

Daniel0210 — Sat, 08 Mar 2025 11:53:55 GMT

The satellite hasn't moved although the dish may have.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

_________

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: How to contact a sky engineer regarding a satellite issue

Chodley — Sat, 08 Mar 2025 21:02:10 GMT

@Daniel0210 wrote:
@Corkuser
The satellite hasn't moved

Depends on your frame of reference 😉

Re: How to contact a sky engineer regarding a satellite issue

c.tasker — Thu, 16 Apr 2026 12:45:26 GMT

Need a sky engineer to come out to look at sky dish

Re: How to contact a sky engineer regarding a satellite issue

nigea99 — Thu, 16 Apr 2026 12:49:07 GMT

@c.tasker wrote:

Need a sky engineer to come out to look at sky dish

Please see @Daniel0210 's reply above

topic Re: How to contact a sky engineer regarding a satellite issue in Sky Q

How to contact a sky engineer regarding a satellite issue

Re: How to contact a sky engineer regarding a satellite issue

Re: How to contact a sky engineer regarding a satellite issue

Re: How to contact a sky engineer regarding a satellite issue

Re: How to contact a sky engineer regarding a satellite issue