topic Re: Missing box in Sky Q

Missing box

Yogi6 — Wed, 15 Apr 2026 10:35:08 GMT

DPD have lost my new box in transit. They won't start a recovery process with Sky until I have accepted compensation'. I don't want compensation. I want my new box or a replacement. The compensation process involves going through a third party app where they ask everything but your shoe size. Safe to say I backed out of it when it wanted a photo of my passport. I will have to cancel my Sky subscription cos I don't have a box. As it's my only tv-I live alone and am retired-I suppose my Amazon prime will have to do.

Re: Missing box

MightyQuinn — Wed, 15 Apr 2026 13:27:24 GMT

@Yogi6 wrote:
DPD have lost my new box in transit. They won't start a recovery process with Sky until I have accepted compensation'

Hi @Yogi6 By law, it is the sender (Sky) that that has the contract with the carrier (DPD). How did you end up getting involved?

Re: Missing box

Laing1 — Wed, 15 Apr 2026 16:00:24 GMT

@Yogi6 wrote:

DPD have lost my new box in transit. They won't start a recovery process with Sky until I have accepted compensation'. I don't want compensation. I want my new box or a replacement. The compensation process involves going through a third party app where they ask everything but your shoe size. Safe to say I backed out of it when it wanted a photo of my passport. I will have to cancel my Sky subscription cos I don't have a box. As it's my only tv-I live alone and am retired-I suppose my Amazon prime will have to do.

@Yogi6 that doesnt sound right

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Missing box

arcadeavenger — Wed, 15 Apr 2026 16:08:45 GMT

Hi @Laing1, thanks for escalating this. We’ve sent @Yogi6 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: Missing box

Yogi6 — Wed, 15 Apr 2026 17:42:40 GMT

Hiya. Can't see chat bubble? I'm on my iPhone.

Re: Missing box

Brill+Gill — Wed, 15 Apr 2026 17:58:59 GMT

Hi @Yogi6, I'll send another invite now. Thanks, Gillian