New Sky Q box will not link to remote

TonyC1 — Wed, 15 Apr 2026 12:43:53 GMT

Our Sky Q box stopped and we had a new box delivered, but no new remote.

The Sky Q box will not work with the old remote.

We have tried linking the old remote to the new box but nothing works.

Re: New Sky Q box will not link to remote

nigea99 — Wed, 15 Apr 2026 13:34:05 GMT

@TonyC1 wrote:

Our Sky Q box stopped and we had a new box delivered, but no new remote.

The Sky Q box will not work with the old remote.

We have tried linking the old remote to the new box but nothing works.

hi @TonyC1

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

topic New Sky Q box will not link to remote in Sky Q

New Sky Q box will not link to remote

Re: New Sky Q box will not link to remote