topic Faulty sky Q box in Sky Q

Faulty sky Q box

Nikita70 — Wed, 15 Apr 2026 07:14:30 GMT

I have sky q tv and ee broadband every morning i have to re enter password for my wifi on the telly as it says it lost internet connection but nothing else i have on wifi phone security cameras etc dont lose connection so i can only assume its the sky box that is faulty, has anyone else had this issue

Re: Faulty sky Q box

Quoman7 — Wed, 15 Apr 2026 07:36:38 GMT

@Nikita70 wrote:

I have sky q tv and ee broadband every morning i have to re enter password for my wifi on the telly as it says it lost internet connection but nothing else i have on wifi phone security cameras etc dont lose connection so i can only assume its the sky box that is faulty, has anyone else had this issue

Hi @Nikita70 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Faulty sky Q box

Nikita70 — Wed, 15 Apr 2026 07:39:47 GMT

Hi Thank you

I have tried this but it still keeps happening but maybe i will give it another go