https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253806#M732968 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661008">@Den82</a>&nbsp;</P> <P>Billing continues as normal during a fault. After it's fixed you could call Sky and ask if they'll place a credit on your account for the period your service has been affected but Sky are under no obligation to do so, especially for a 'poor' service which suggests your TV viewing hasn't been totally inoperative.&nbsp;</P> Wed, 15 Apr 2026 03:24:41 GMT Daniel0210 2026-04-15T03:24:41Z https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253763#M732963 <P>I've had to book an engineer visit, my services have been poor for a couple of weeks now! I assume as I cannot watch my streaming tv I won't be charged my full bill?</P> Tue, 14 Apr 2026 20:52:31 GMT https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253763#M732963 Den82 2026-04-14T20:52:31Z https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253772#M732964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661008">@Den82</a>&nbsp;you assume wrong, I'm afraid. It's something you'll need to discuss with Sky.</P> Tue, 14 Apr 2026 21:39:33 GMT https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253772#M732964 Mark39 2026-04-14T21:39:33Z https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253806#M732968 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4661008">@Den82</a>&nbsp;</P> <P>Billing continues as normal during a fault. After it's fixed you could call Sky and ask if they'll place a credit on your account for the period your service has been affected but Sky are under no obligation to do so, especially for a 'poor' service which suggests your TV viewing hasn't been totally inoperative.&nbsp;</P> Wed, 15 Apr 2026 03:24:41 GMT https://helpforum.sky.com/t5/Sky-Q/Over-paying-for-poor-services/m-p/5253806#M732968 Daniel0210 2026-04-15T03:24:41Z