topic Re: TV screen going blank in Sky Q

TV screen going blank

Suep61 — Sun, 12 Apr 2026 16:40:47 GMT

The Tv screen keeps going blank for a second when watch through Sky Q box. I have done all the instructions advised, switching of and rebooting. We have checked all the connections and replaced the HDMI cable and it's still happening.

Re: TV screen going blank

_Claire — Mon, 13 Apr 2026 08:54:50 GMT

Hi @Suep61 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: TV screen going blank

Suep61 — Mon, 13 Apr 2026 18:01:02 GMT

You said 'shortly' this was this morning, I have had nothing today, please can you give me an expected timeline.

Re: TV screen going blank

arcadeavenger — Mon, 13 Apr 2026 18:36:16 GMT

Hi Sue, as we aren't an instant messaging service we can't always reply as quickly but our teams will reply to the message you have sent to us through the chat invite as soon as they possibly can. Thanks, Becca.

Re: TV screen going blank

Suep61 — Mon, 13 Apr 2026 18:49:53 GMT

Thank you Becca for getting back to me. This is something new for me and I was not sure if I was missing something.