topic Re: Broadband interference from neighbour in Sky Q

Broadband interference from neighbour

Saffron6 — Thu, 09 Apr 2026 16:29:13 GMT

My SkyQ box drops connection from my Virgin router to my neighbours sky router

Re: Broadband interference from neighbour

xenon81 — Thu, 09 Apr 2026 16:36:36 GMT

Are you certain it's your neighbours network? Sky Q boxes usually show the name of their internal mesh network (something like SKY13579) and people often assume it must be their neighbours network, but it's not.

Re: Broadband interference from neighbour

Saffron6 — Mon, 13 Apr 2026 11:08:59 GMT

Thanks & yes that appears so after speaking to my neighbour yesterday !. How do I fix the issue ?

Re: Broadband interference from neighbour

PandJ2020 — Mon, 13 Apr 2026 11:21:37 GMT

Can you connect via Ethernet?

As a non-Sky broadband it will only connect on 2.4GHz. Try changing the channel to avoid interferring with the neighbours. (Or they change theirs)

Re: Broadband interference from neighbour

Saffron6 — Mon, 13 Apr 2026 11:26:58 GMT

Ethernet not possible & have found out that my neighbour broadband is Virgin so no iterference from them

Re: Broadband interference from neighbour

PandJ2020 — Mon, 13 Apr 2026 11:42:00 GMT

@Saffron6 wrote:
...my neighbour broadband is Virgin so no iterference from them

Not sure how you conclude that. The routers are sharing the same spectrum.

Try changing the 2.4G channel.