topic Re: Boxes for Sky in Sky Q

Boxes for Sky

Pappy77 — Mon, 13 Apr 2026 09:02:54 GMT

I returned my 2 boxes as I have cancelled my Sky .

The money was taken out of my account.

i am waiting to receive refund .

i have not received confirmation that the boxes have been received.

thanks

Re: Boxes for Sky

caesarome — Mon, 13 Apr 2026 09:18:34 GMT

@Pappy77

You should be able to see the status of the returns here:

https://www.sky.com/ordertracking

You can also you use the tracking details from the receipt you should have been given to track them on the Royal Mail website.

Even when they are arrived it can take a week or two to be received into stock.

You day money was taken from your account, if this was a usual bill then this is normal so if you have now left Sky and you now see a credit from this vet payment then as long as your payment details are in place we can arrange some help for you via here to get this refunded.

Re: Boxes for Sky

DaveDrizen — Mon, 13 Apr 2026 09:24:06 GMT

@Pappy77 wrote:
I returned my 2 boxes as I have cancelled my Sky .
The money was taken out of my account.
i am waiting to receive refund .
i have not received confirmation that the boxes have been received.
thanks

Have you got receipt from the post office with the tracking number on that was given to you when you posted them back as Sky use parcel force 4. It strange they have not confirmed that they have received them as when I sent my box back I got email 2 days after sending them , thanking me for returning the equiment it was with courier and would be with them shortly. However if you still have that receipt you can check on the Royal Mail web site when they were received by Sky then give Sky a ring giving them the tracking number and the proff of them received and ask for your refund