topic Re: Multiple issues on SkyQ box in Sky Q

Multiple issues on SkyQ box

Rob+Mab — Sat, 11 Apr 2026 07:47:03 GMT

My main Sky Q box appears to be faulty.

The issue started with recordings freezing and stuttering during playback. It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

The box has also become very slow and unresponsive. At times it will not change channel at all, and the on-screen preview window has gone black. I have already power-cycled the box by switching it off at the mains and restarting it, but the problem keeps returning.

At the moment the fault appears intermittent, but it is continuing to recur.

HOW do I book an engineer or get a replacement box please ?

Re: Multiple issues on SkyQ box

Me134 — Sat, 11 Apr 2026 07:57:20 GMT

@Rob+Mab wrote:
My main Sky Q box appears to be faulty.

The issue started with recordings freezing and stuttering during playback. It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

The box has also become very slow and unresponsive. At times it will not change channel at all, and the on-screen preview window has gone black. I have already power-cycled the box by switching it off at the mains and restarting it, but the problem keeps returning.

At the moment the fault appears intermittent, but it is continuing to recur.

HOW do I book an engineer or get a replacement box please ?

Check the answer given by Lettice here:-

https://helpforum.sky.com/t5/Sky-Q/Broken-Sky-Q-box/td-p/4866343

Take especial note of the advice to remove the viewing card and to have the old box ready for the doorstep swap.

Re: Multiple issues on SkyQ box

Daniel0210 — Sat, 11 Apr 2026 08:27:39 GMT

@Rob+Mab wrote:
It then began affecting live TV as well, with messages saying: “There is a technical fault with this channel. Please try again later.”

@Rob+Mab

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel