https://helpforum.sky.com/t5/Sky-Q/Paying-for-Disney-plus/m-p/5250593#M732460 <P>I have tried to pay sky to use Disney plus as it's now included in my package but I already had a Disney account. I've merged the accounts but when I try to pay the £4 it takes card details but doesn't take the money and when I check my account with sky it says it needs completing. Can't get to speak to someone real and the bots keep sending me in circles.&nbsp;</P> Fri, 10 Apr 2026 14:00:49 GMT Mandyp19 2026-04-10T14:00:49Z https://helpforum.sky.com/t5/Sky-Q/Paying-for-Disney-plus/m-p/5250593#M732460 <P>I have tried to pay sky to use Disney plus as it's now included in my package but I already had a Disney account. I've merged the accounts but when I try to pay the £4 it takes card details but doesn't take the money and when I check my account with sky it says it needs completing. Can't get to speak to someone real and the bots keep sending me in circles.&nbsp;</P> Fri, 10 Apr 2026 14:00:49 GMT https://helpforum.sky.com/t5/Sky-Q/Paying-for-Disney-plus/m-p/5250593#M732460 Mandyp19 2026-04-10T14:00:49Z https://helpforum.sky.com/t5/Sky-Q/Paying-for-Disney-plus/m-p/5251135#M732593 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sat, 11 Apr 2026 09:27:35 GMT https://helpforum.sky.com/t5/Sky-Q/Paying-for-Disney-plus/m-p/5251135#M732593 Danz994 2026-04-11T09:27:35Z