Sky 1 problem watching recorded programs

helen172 — Thu, 09 Apr 2026 17:17:56 GMT

Having problems watching sky 1 recorded programs , telling me to upgrade , but can watch live ??

Re: Sky 1 problem watching recorded programs

nigea99 — Thu, 09 Apr 2026 19:19:43 GMT

@helen172 wrote:

Having problems watching sky 1 recorded programs , telling me to upgrade , but can watch live ??

Are they downloads rather than recordings.

if downloads then:

As the default download quality is set to HD (high Definition) not SD then if you do not have the HD add on then when you try to download and watch you may be prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

topic Re: Sky 1 problem watching recorded programs in Sky Q

Sky 1 problem watching recorded programs

Re: Sky 1 problem watching recorded programs