topic Re: Sky Q remote wont pair in Sky Q

Sky Q remote wont pair

James_OS — Wed, 08 Apr 2026 16:47:44 GMT

I'm trying to pair a new remote but failing.

I first use 7+9 to reset the remote, power cycling the main Q box at the same time. The remote has new, known good, batteries.

I used 1+3 and the 'remote setup' menu appears, but the process fails as 'unsuccessful'.

The remote can navigate menus but I cannot get it to control the volume on the TV.

This remote was previously used on a mini box and was controlling it and the attached TV fine.

thanks.

Re: Sky Q remote wont pair

MightyQuinn — Wed, 08 Apr 2026 16:59:50 GMT

Hi @James_OS I would try pairing it using the Menu. Home -> Settings-> Setup -> Remote control. Did you get the remote from Sky?

Re: Sky Q remote wont pair

James_OS — Wed, 08 Apr 2026 17:15:15 GMT

Thanks, I've tried both ways, landing on the same 'Remote control setup' screen. When there, I hold 1+3 the red light on the remote flashes a few times, then the 'Setup unsuccessful' message arrives and says to try again with 1+3.

Any other options?

Re: Sky Q remote wont pair

James_OS — Wed, 08 Apr 2026 17:38:16 GMT

I have successed! I turned off the mini box while retrying the process and it all worked fine.