topic Re: Backup Button in Sky Q

Backup Button

Charlee212 — Tue, 07 Apr 2026 21:08:53 GMT

Hi,

I am getting an automated message when I call Sky. The message tells me to push the backup button on my SkyQ remote to remove the message. Where is this button??

I cannot get past this automated message to talk to anyone at Sky.

I can see messages from Sky in the My Sky app, but cannot delete the message. I cannot see messages from Sky on my TV screen when I go into My Sky using my remote. Does anyone know how I can view messages on my TV?

All help gratefully received.

Re: Backup Button

LJB-C — Wed, 08 Apr 2026 09:44:52 GMT

Hi there @Charlee212, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141