topic Re: Failure to record in Sky Q

Failure to record

danae+robertson — Tue, 07 Apr 2026 16:32:34 GMT

Hi. I have a subscription which includes Sky Witness. On Sunday I wanted to record Watson, it is on series link, it failed to record and it always has before this weekend. It is now saying I need to upgrade to watch Watson. Advice greatly appreciated please!

Re: Failure to record

nigea99 — Tue, 07 Apr 2026 16:38:27 GMT

@danae+robertson wrote:

Hi. I have a subscription which includes Sky Witness. On Sunday I wanted to record Watson, it is on series link, it failed to record and it always has before this weekend. It is now saying I need to upgrade to watch Watson. Advice greatly appreciated please!

hi @danae+robertson

if you are now trying to watch from catch up then it is quite likely that the format of the download is not matched to your subscription - i.e. you are trying to download & watch the UHD version without the UHD subscription or the HD version without the HD susbscription.

Check the default download format in
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Failure to record

danae+robertson — Tue, 07 Apr 2026 16:44:46 GMT

Thank you! I've done that and is now downloading. Thank u very much for your help