topic Re: Sky remote in Sky Q

Sky remote

Osagie1 — Mon, 06 Apr 2026 18:16:28 GMT

Not working for sky mini but working on tv

Re: Sky remote

Laing1 — Mon, 06 Apr 2026 19:02:04 GMT

@Osagie1 wrote:
Not working for sky mini but working on tv

@Osagie1 try rebooting your mini box

if that doesnt help

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: Sky remote

DianeR1967 — Tue, 07 Apr 2026 19:46:27 GMT

How do I get a new sky q remote my buttons keep sticking and sometimes up and down button stop working

Re: Sky remote

Daniel0210 — Tue, 07 Apr 2026 19:47:30 GMT

@DianeR1967
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?