Sky Q wifi connection keeps dropping

Robdav371 — Mon, 06 Apr 2026 15:44:25 GMT

Hi, I recently changed from BT to Virgin Media for our broadband services. Everything was great for a couple of weeks. Sky network connection is now randomly flapping ( disconnecting / reconnecting) to wifi. I have reset the sky Q box numerous times, performed a forced download of box firmware all to no avail. I have VM wifi pods so cannot split wifi bands. Sky & router are in separate rooms so cannot hardwire network. I can't believe in this day and age that is can be as frustrating as everything I have read, where Sky Q only works on a 2.4g wifi network, when the box shares its network over 2.4 & 5g networks. I am nearing the point of no return with sky, after nearly 20yrs. Please help. 😥

Re: Sky Q wifi connection keeps dropping

LJB-C — Tue, 07 Apr 2026 07:55:13 GMT

Hi there @Robdav371, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Sky Q wifi connection keeps dropping in Sky Q

Sky Q wifi connection keeps dropping

Re: Sky Q wifi connection keeps dropping