topic Re: Hayu not appearing in On Demand in Sky Q

Hayu not appearing in On Demand

CE3 — Sat, 04 Apr 2026 16:30:21 GMT

We are subscribed to the Sky Ultimate TV package and have access to Disney + and HBO but not Hayu. I've searched online help and it mentions it should be in On Demand but it's not there. I'm going round in circles on the Sky site trying to find help but to no avail. Can someone help?

Re: Hayu not appearing in On Demand

DaveDrizen — Sat, 04 Apr 2026 16:36:37 GMT

@CE3 wrote:
We are subscribed to the Sky Ultimate TV package and have access to Disney + and HBO but not Hayu. I've searched online help and it mentions it should be in On Demand but it's not there. I'm going round in circles on the Sky site trying to find help but to no avail. Can someone help?

If you.trying to get as part of you Sky package, it will not be at no extra cost until July. You can go to the Hayu app and subscribe but that is extra at the moment.

Re: Hayu not appearing in On Demand

MightyQuinn — Sat, 04 Apr 2026 17:22:32 GMT

Hi @CE3 Have a look at the Hayu FAQs https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hayu

Re: Hayu not appearing in On Demand

CE3 — Sat, 04 Apr 2026 17:28:58 GMT

Thanks, already looked at this but it's about subscribing to Hayu. Hayu is meant to be free with our package.

Re: Hayu not appearing in On Demand

nigea99 — Sat, 04 Apr 2026 17:31:52 GMT

@CE3 wrote:

Thanks, already looked at this but it's about subscribing to Hayu. Hayu is meant to be free with our package.

@CE3 As the others have indicated Hayu content is not included until July

Re: Hayu not appearing in On Demand

TimmyBGood — Sat, 04 Apr 2026 17:35:27 GMT

@CE3 wrote:

Hayu is meant to be free with our package.

'Hayu from July' as posted by Sky in their February press release:

The 'Taste of Hayu' content is:

Re: Hayu not appearing in On Demand

MightyQuinn — Sat, 04 Apr 2026 18:36:50 GMT

@CE3 wrote:
Thanks, already looked at this but it's about subscribing to Hayu. Hayu is meant to be free with our package.

Hi @CE3 Did you not read the line "From July, all Hayu shows will be available On Demand."?

Re: Hayu not appearing in On Demand

CE3 — Sat, 04 Apr 2026 19:38:17 GMT

I did read this and appreciate the full Hayu is not available until July but we should have the taster of Hayu from March.

Re: Hayu not appearing in On Demand

MightyQuinn — Sat, 04 Apr 2026 20:32:59 GMT

@CE3 wrote:
I did read this and appreciate the full Hayu is not available until July but we should have the taster of Hayu from March.

Hi @CE3 Again, all explained from the link I provided, simply click on the Hayu FAQs link. "‘A taste of Hayu’ Ten of the biggest Hayu shows are available to watch on Sky's On Demand service, at no extra cost, for eligible customers."

Re: Hayu not appearing in On Demand

CE3 — Sun, 05 Apr 2026 14:16:49 GMT

We are eligible for the taste of Hayu but it's not showing in our On demand section.

Re: Hayu not appearing in On Demand

nigea99 — Sun, 05 Apr 2026 15:54:36 GMT

@CE3 wrote:

We are eligible for the taste of Hayu but it's not showing in our On demand section.

hi @CE3

They seem to have been haphazard in where to find the limited 'taste of Hayu'

Currently on SKY Q try:

Home - Catch Up TV -Best TV of the Week - Scroll right several tiles

Re: Hayu not appearing in On Demand

Flyboyzuk — Sun, 05 Apr 2026 22:01:40 GMT

Same here. When I go to the Hayu app on the Sky Q menu it still wants to charge me a monthly sub, whereas the Sky adverts say it should be now included. The recent additions of HBO & Disney have both shown as no charge when using their apps on Sky Q, but this isn't true for Hayu. ???

Re: Hayu not appearing in On Demand

Flyboyzuk — Sun, 05 Apr 2026 22:15:02 GMT

Actually seeing on another thread that Hayu not included now untuk

Re: Hayu not appearing in On Demand

Flyboyzuk — Sun, 05 Apr 2026 22:17:45 GMT

*until July, that should say!

Re: Hayu not appearing in On Demand

Jude1979 — Mon, 11 May 2026 19:22:20 GMT

I have the exact same complaint, I did go into the pathway you suggested but it is not showing there in catch up either