topic Re: Connecting new minibox in Sky Q

Connecting new minibox

Lizdevon — Sat, 04 Apr 2026 08:06:35 GMT

Trying to connect new minibox. Sky Q works perfectly for years but minibox connected twice in last two days but then continually says error:mr 102 and fails and nothing it suggests works. I'm 80 so have very limited IT capabilities. Help !

Re: Connecting new minibox

GD1 — Sat, 04 Apr 2026 08:16:30 GMT

@Lizdevon To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Connecting new minibox

Chodley — Sat, 04 Apr 2026 09:13:35 GMT

Which broadband provider are you with?

Re: Connecting new minibox

J_ham — Sat, 04 Apr 2026 09:21:16 GMT

Thanks @GD1 for escalating this. We’ve sent @Lizdevon an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.