topic Re: HBO Max subtitles freeze makes shows unwatchable in Sky Q

HBO Max subtitles freeze makes shows unwatchable

Andy56 — Fri, 03 Apr 2026 06:24:48 GMT

After activating the 'HBO Max with ads' on my SkyQ box, decided to watch first part of The Pitt. I figured out how to switch subtitles on as I'm hard of hearing, however at least 5 times during the show, the subtitles froze . I couldn't restart the show in the app, and had to go back to Sky home, and restart the app every time.

Has anyone else encountered this problem?

Can anyone recommend a fix , if not this add-on is practically useless.

Re: HBO Max subtitles freeze makes shows unwatchable

LJB-C — Fri, 03 Apr 2026 18:29:09 GMT

Hi there @Andy56, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max subtitles freeze makes shows unwatchable

Andy56 — Mon, 06 Apr 2026 13:37:48 GMT

Sky support were unable to reproduce this fault, so I've asked them to close this thread. They did suggest I escalate the problem by contacting HBO myself ask they are unable to do so themselves. Not an entirely satisfactory situation, but I'll not be contacting HBO, I'll just not use the app. I watch too much TV anyway 🙁

Re: HBO Max subtitles freeze makes shows unwatchable

Marshad — Wed, 08 Apr 2026 20:21:25 GMT

Yes very frustrating. Someone said it happens on Samsung test frequently

Re: HBO Max subtitles freeze makes shows unwatchable

Andy56 — Tue, 28 Apr 2026 21:32:58 GMT

I thought this problem was limited to HBO Max, but I've just experienced it on Disney+ too.