topic Re: HBO Max activation not working in Sky Q

HBO Max activation not working

Sara110 — Mon, 30 Mar 2026 12:15:28 GMT

Tried from Home Screen HBO Activation and just hangs on a blue screen for an age and then goes back to Home Screen (Sky Q) tried from app and just hangs and goes back to app screen. Never had HBO before or used before - anyone know how to fix so can connect?

Re: HBO Max activation not working

Brill+Gill — Tue, 31 Mar 2026 07:34:08 GMT

Hi @Sara110, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max activation not working

Wesjo — Wed, 01 Apr 2026 16:29:50 GMT

I just keep getting a message that says, "sorry we can't do that right now" been the same since it went live, haven't been able to watch anything on HBO Max. Yet im expected to pay for it

Re: HBO Max activation not working

MightyQuinn — Wed, 01 Apr 2026 17:27:46 GMT

@Wesjo wrote:
I just keep getting a message that says, "sorry we can't do that right now" been the same since it went live, haven't been able to watch anything on HBO Max. Yet im expected to pay for it

Hi @Wesjo Which part of HBO Max are you paying for. Are you not wanting to use the free version.

Re: HBO Max activation not working

Kerrylou79 — Fri, 03 Apr 2026 17:55:19 GMT

Mine is the same, it's driving me crazy!

Re: HBO Max activation not working

LJB-C — Fri, 03 Apr 2026 18:28:00 GMT

Hi there @Kerrylou79, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max activation not working

BrigitteCobb — Thu, 09 Apr 2026 14:16:42 GMT

Can someone let me know how I'm meant to activate HBO max on Sky Q? I follow the instructions on the screen, select the one with ads and nothing happens.