topic Re: How do you unlink HBO from wrong account in Sky Q

How do you unlink HBO from wrong account

Lidenbrock — Fri, 27 Mar 2026 13:19:47 GMT

Set up HBO last night. Thought had linked to the same account sky uses for discovery + with TNT, less ads. It would appear however HBO has been linked to a different account (also in my name with different email) which I used to use prior to moving TNT and discovery a couple of months ago to Sky. Now can't access the right account TNT via red button or anything. No obvious way to unlink. Help please

Re: How do you unlink HBO from wrong account

Brill+Gill — Sat, 28 Mar 2026 09:04:43 GMT

Hi @Lidenbrock, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: How do you unlink HBO from wrong account

AJ129 — Sat, 28 Mar 2026 13:45:36 GMT

Hi @Brill+Gill

Ive got the same issue, thought we were linking our existing account that has tnt sports but linked to a different email.

Please can you help?

Thanks

Re: How do you unlink HBO from wrong account

Brill+Gill — Sat, 28 Mar 2026 13:46:59 GMT

Hi @AJ129, I'll send you an invite now. 🙂

Re: How do you unlink HBO from wrong account

CBags — Sat, 28 Mar 2026 17:31:28 GMT

Also have issue. HBO Max account all set up and registered via tv and also via Sky website. However, on television there is a message "Welcome back, C******. To start streaming on HBO Max, get access through Skyy via sky.com/my sky..." which I have been to and activiated. All accounts (HBO and TNT) are live on website but that static screen message stays the same, no access to App on television. Any ideas? Have rebooted sky Q box.

Re: How do you unlink HBO from wrong account

Lidenbrock — Sat, 28 Mar 2026 19:11:11 GMT

Thanks. Did use the link. Response was to contact Disney which wasn't much help given my message was about HBO and Discovery plus. However I notice that My Sky has updated my subscriptions and I can now access everything on the email that I activated so something has happened. Appreciate your time.

Re: How do you unlink HBO from wrong account

DJohnD58 — Sat, 28 Mar 2026 19:11:39 GMT

Hi @Brill+Gill ,

I too have the same problem, is there any chance you could help resolve the problem so all access is through a single account.

John

Re: How do you unlink HBO from wrong account

Lidenbrock — Sat, 28 Mar 2026 19:18:34 GMT

OK I have just loaded my subscriptions on My Sky and a new package HBO Max TNT sports has appeared. Linked to the account I was trying to unlink from. I appear to be able to access everything now on phone and TV. Here's hoping thats it sorted. Perhaps I was just a bit impatient guess it takes a while for all accounts to update.

Re: How do you unlink HBO from wrong account

Zak+Martin — Sun, 29 Mar 2026 14:46:28 GMT

Hi I have the same issue with my account. Need to switch the HBO Max account to a different email

Re: How do you unlink HBO from wrong account

Cathchi — Sun, 29 Mar 2026 14:52:00 GMT

I have the same prblem

Re: How do you unlink HBO from wrong account

arcadeavenger — Sun, 29 Mar 2026 15:05:56 GMT

Hi @Zak+Martin & @Cathchi , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: How do you unlink HBO from wrong account

DJohnD58 — Sun, 29 Mar 2026 15:12:13 GMT

@arcadeavenger any chance you could do the same for me?

Re: How do you unlink HBO from wrong account

Ro55co — Sun, 29 Mar 2026 15:22:52 GMT

I have same issue, please help

Re: How do you unlink HBO from wrong account

arcadeavenger — Sun, 29 Mar 2026 15:31:03 GMT

Of course @DJohnD58 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: How do you unlink HBO from wrong account

Ro55co — Mon, 30 Mar 2026 06:35:49 GMT

@arcadeavenger I also need to unlink incorrect HBO account - can you help? Thanks!

Re: How do you unlink HBO from wrong account

Skylark33 — Mon, 30 Mar 2026 18:18:27 GMT

Hi @arcadeavenger I’m having the same issue after linking HBO Max to the wrong account. I contacted Sky and the agent cancelled the subscription. The entitlement has now been removed from the HBO account, so that side is resolved.

However, in My Sky I can still see “HBO Max Basic with Ads” listed, but there is no option to activate or re-link an account. It looks like the entitlement is present on my Sky account but the activation link/token hasn’t been generated.

Could this be re-provisioned or the activation link reissued?

Thanks

Re: How do you unlink HBO from wrong account

LauraMac38 — Mon, 30 Mar 2026 18:23:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: How do you unlink HBO from wrong account

Matt+P+daisy — Mon, 30 Mar 2026 19:41:12 GMT

I have same issue as all the others if you can help please

Re: How do you unlink HBO from wrong account

LauraMac38 — Mon, 30 Mar 2026 19:45:15 GMT

Hi @Matt+P+daisy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: How do you unlink HBO from wrong account

Melibu — Tue, 31 Mar 2026 12:29:15 GMT

Hi,

I had the same issue, I've managed to to link my parents subscription and mine to the same account. HBO have said it's sky that has to unlink the subscription from the account.