Sky mini boxes keep disconnecting from main box

Darren_Gsy — Tue, 31 Mar 2026 19:55:10 GMT

I recently had to get a new sky q box as the old one was damaged apparently. Since then both the (2) mini boxes disconnect from the main box, I've tried using the sky connector box thing too but it's still happening. This never happened previously with the old box 😞 it's making using the mini boxes very frustrating!

Re: Sky mini boxes keep disconnecting from main box

Brill+Gill — Wed, 01 Apr 2026 08:02:32 GMT

Hi @Darren_Gsy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky mini boxes keep disconnecting from main box in Sky Q

Sky mini boxes keep disconnecting from main box

Re: Sky mini boxes keep disconnecting from main box