topic Re: Sky q remote working tv but not sky q box properly, very intermittent is it the qbox or the re in Sky Q

Sky q remote working tv but not sky q box properly, very intermittent is it the qbox or the remote

Knocker4 — Tue, 28 May 2024 14:01:23 GMT

Sky q remote works volume etc on tv but the remote is not working properly on the sky q box, very intermittent, sometimes it works other times it won't. Can't scroll down to set up to program remote in again. Is this a remote problem or a box problem

Re: Sky q remote working tv but not sky q box properly, very intermittent is it the qbox or the re

oldfella — Tue, 28 May 2024 15:07:01 GMT

@Knocker4 wrote:

Sky q remote works volume etc on tv but the remote is not working properly on the sky q box, very intermittent, sometimes it works other times it won't. Can't scroll down to set up to program remote in again. Is this a remote problem or a box problem

Hi @Knocker4

First reboot your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.
Then With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky q remote working tv but not sky q box properly, very intermittent is it the qbox or the re

SOT2 — Mon, 30 Mar 2026 14:48:53 GMT