topic Various Problems for the last 6 weeks in Sky Q

Various Problems for the last 6 weeks

Annie7 — Mon, 30 Mar 2026 11:33:00 GMT

I have been having problems for the last 6 weeeks plus

I have a Q box and 2 mini boxes

I get problems with all 3 boxes and the problem changes from no sat, blue screens, various different messages, play a recording and get a black screen.

I turn them all off, turn them on and reset and it works again .

my BT broadband is working fine

Any ideas please - but not turn it off and turn it on.

Re: Various Problems for the last 6 weeks

nigea99 — Mon, 30 Mar 2026 11:46:32 GMT

@Annie7 wrote:

I have been having problems for the last 6 weeeks plus

I have a Q box and 2 mini boxes

I get problems with all 3 boxes and the problem changes from no sat, blue screens, various different messages, play a recording and get a black screen.

I turn them all off, turn them on and reset and it works again .

my BT broadband is working fine

Any ideas please - but not turn it off and turn it on.

hi @Annie7

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info

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Re: Various Problems for the last 6 weeks

J_ham — Mon, 30 Mar 2026 12:15:40 GMT

Thanks @nigea99 for escalating this. We’ve sent @Annie7 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.