topic Re: Viewing card issue in Sky Q

Viewing card issue

Davestockcar — Sun, 29 Mar 2026 15:51:35 GMT

I turned my sky q box off for 6 weeks now I can only access live tv not my recordings I had previously. I do not have broadband so can not do the update through the settings. I can not find a phone number to speak to anyone on the phone. Has anyone on here got knowledge of how I can do it or a phone number for sky please.

Re: Viewing card issue

oldfella — Sun, 29 Mar 2026 15:54:50 GMT

@Davestockcar wrote:
I turned my sky q box off for 6 weeks now I can only access live tv not my recordings I had previously. I do not have broadband so can not do the update through the settings. I can not find a phone number to speak to anyone on the phone. Has anyone on here got knowledge of how I can do it or a phone number for sky please.

Hi @Davestockcar

If you need to contact them it's best to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Viewing card issue

Ryangoldie — Sun, 29 Mar 2026 20:09:23 GMT

I have lost my card that goes in the box's

Re: Viewing card issue

Laing1 — Sun, 29 Mar 2026 20:47:41 GMT

@Ryangoldie wrote:

I have lost my card that goes in the box's

@Ryangoldie afraid you will need to contact Sky to get a new card sent out.

May I ask how you managed to lose you viewing card ?