topic Re: Disney+ and HBO Max in Sky Q

Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 06:56:58 GMT

Despite claims as to how easy it is to activate new apps, it's not working in Jersey. Tried Sky app, SkyQ on screen and 40 minutes on phone to Sky and still doesn't work. Sky agent doesn't understand what the problem is.

Anyone out there who can help resolve this?

Re: Disney+ and HBO Max

DaveDrizen — Sun, 29 Mar 2026 10:42:46 GMT

@SimonJersey wrote:
Despite claims as to how easy it is to activate new apps, it's not working in Jersey. Tried Sky app, SkyQ on screen and 40 minutes on phone to Sky and still doesn't work. Sky agent doesn't understand what the problem is.
Anyone out there who can help resolve this?

What do see on on screen when you try?

Re: Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 11:28:37 GMT

HBO Just keeps asking which subscription package I want

Disney+ goes to accept T&Cs and Continue but continue doesn't go anywhere just stas same screen

Re: Disney+ and HBO Max

DaveDrizen — Sun, 29 Mar 2026 12:42:26 GMT

@SimonJersey wrote:
HBO Just keeps asking which subscription package I want

Disney+ goes to accept T&Cs and Continue but continue doesn't go anywhere just stas same screen

So what happens when you select basic with ads doses say "£0"

Re: Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 13:00:48 GMT

No. Each one has a cost

Re: Disney+ and HBO Max

DaveDrizen — Sun, 29 Mar 2026 14:02:12 GMT

@SimonJersey wrote:
No. Each one has a cost

What Sky package do you have dose it include signature?

Re: Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 14:22:30 GMT

Re: Disney+ and HBO Max

NickNewark — Sun, 29 Mar 2026 14:40:32 GMT

@SimonJersey @It would be interesting to see the following page once you've selected awaiting activation (don't show any confidential details)

Re: Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 15:04:22 GMT

Using MySky app is shows activation but then says, can't do it.

Using MySky on SkyQ I get to log on screen but then offered packages

Re: Disney+ and HBO Max

NickNewark — Sun, 29 Mar 2026 15:32:03 GMT

@SimonJersey Have you tried activating it through the my Sky app? The above screen shot is the Disney app isn't it?

are the email addresses you use for Sky and Disney the same ?

Re: Disney+ and HBO Max

SimonJersey — Sun, 29 Mar 2026 15:44:46 GMT

This is through MySky app and I use same email address.

Re: Disney+ and HBO Max

SimonJersey — Tue, 31 Mar 2026 08:10:50 GMT

Just set both up through Sky website. Seems resolved. Assume a result of something they did following 40 minutes phone support on Friday.

Thanks for your help