topic Re: Constant freezing and buffering watching Disney in Sky Q

Constant freezing and buffering watching Disney

TripleTea — Mon, 15 Apr 2024 19:53:44 GMT

Hi, I have a sky box in one room and mini box in ther room and I am getting constant bufffering issues watching Disney on the mini box is fine on the main box. WiFi connection is sound and I have fibre broadband. Why. Is it only Disney? All others are good.

Re: Constant freezing and buffering watching Disney

ThePope27 — Mon, 15 Apr 2024 19:56:04 GMT

Hi @TripleTea

Have you tried refreshing the Apps in the Hidden menu. To enter hidden menu press Home and navigate down to Settings but do not select Settings. With Settings highlighted press 0 0 1 Select.then highlight Refresh all Apps on this box.

Re: Constant freezing and buffering watching Disney

lkmnlkmlkm — Sun, 13 Oct 2024 18:57:23 GMT

I get the same through the main box. Only happens with Disney Plus through Sky. Becoming a major problem.

It's a smart tv, and have launched directly via the tv and it's fine.

Re: Constant freezing and buffering watching Disney

Wilf-66 — Mon, 02 Dec 2024 19:35:59 GMT

It only happens with some streams on D+, mainly Rivals..

Re: Constant freezing and buffering watching Disney

DaleGreen — Tue, 03 Dec 2024 09:29:36 GMT

I'm also getting this. Only Disney+.

Re: Constant freezing and buffering watching Disney

Dillon1 — Thu, 05 Dec 2024 21:43:00 GMT

Same here sky q box the Disney app laggy and freezing internet is hard wired 1 gb up + down internet is fine the sky q box is the problem it's been a few years we need a more capable sky q box the hardware is getting old now.

Re: Constant freezing and buffering watching Disney

John422 — Sat, 07 Dec 2024 18:19:06 GMT

I have tried refreshing the apps. Still keeps happening on Disney + on the main box

Re: Constant freezing and buffering watching Disney

Dillon1 — Sat, 07 Dec 2024 18:26:51 GMT

It's the hardware it's getting old now and can't keep up with modern streaming our internet is fine it's the sky q box hardware they need to update the sky q boxes but they won't. now it seems they want everyone to get sky stream which is inferior hardware but it's easy for sky to maintain vs satellite

Re: Constant freezing and buffering watching Disney

JonathanMad — Tue, 10 Dec 2024 12:26:27 GMT

I have had to give up with Disney through Sky Q as it constantly crashes. Now I use my Apple TV box.

Re: Constant freezing and buffering watching Disney

Dillon1 — Tue, 10 Dec 2024 12:30:31 GMT

Same here I use fire tv cube the app system on the sky q is terrible

Re: Constant freezing and buffering watching Disney

Kickboxingboy — Sat, 14 Dec 2024 18:54:15 GMT

When are sky going to fix this Disney plus issue ?

sky q , hard wired Ethernet , gigabit switch and gigabit fibre.

Disney is the only app with issue and it's been over a year. It's unwatchable .

please sky sort this out!!!!!

Re: Constant freezing and buffering watching Disney

Dillon1 — Sat, 14 Dec 2024 19:02:06 GMT

They simply not bothered at all they want us all to use the inferior sky stream which is basically a fire stick if only they would release an updated sky q box all the issues would be solved but they won't because it's cheaper to maintain stream I think there is only 10 years left on the sky q satellite service before we are forced into stream.

Re: Constant freezing and buffering watching Disney

Laing1 — Sat, 14 Dec 2024 20:17:14 GMT

@Dillon1 wrote:

They simply not bothered at all they want us all to use the inferior sky stream which is basically a fire stick if only they would release an updated sky q box all the issues would be solved but they won't because it's cheaper to maintain stream I think there is only 10 years left on the sky q satellite service before we are forced into stream.

@Dillon1 there will be no new Q box

Skys contract with SES who own the satellites runs out in 2029 and the satellites that Sky use will run out of positioning fuel in around 2030 so will be unuseable by that date so its likely that Sky Q and satelitte TV from Sky will be gone by 2030

Re: Constant freezing and buffering watching Disney

Dillon1 — Sat, 14 Dec 2024 23:08:59 GMT

So less time then I originally thought shame looks like sky plans on switching everyone to stream will be sooner rather then later.

Re: Constant freezing and buffering watching Disney

Kriya3000 — Thu, 19 Dec 2024 21:22:25 GMT

Sky Q is terrible with Disney+ and YouTube. Constant buffering. It used to work successfully a couple of years ago. My BB speed is now 3 times faster. The other day it was so diabolical, it was like having dial up Internet via the telephone from the last century. I don't want to have Sky Stream and constant adverts or pay to remove adverts. Please fix our beloved Sky Q. I like to record stuff and have a box. Thanks.

Re: Constant freezing and buffering watching Disney

doc-ab — Thu, 19 Dec 2024 22:07:19 GMT

So even if sky q is gone in 2030 that's 5-6 years for goodness sake sky sort it out.

Re: Constant freezing and buffering watching Disney

Dillon1 — Thu, 19 Dec 2024 22:27:25 GMT

They won't from friends I know who work for sky the buzz word is stream that's it all focus is on skys fire stick which is a pile of steaming hot bull plop. We will never get a upgrade to sky q only software updates basically sky q on life support.

Re: Constant freezing and buffering watching Disney

Ineedhelp2 — Wed, 01 Jan 2025 13:42:23 GMT

I have completely give up with Disney + via sky Q. It's utterly unacceptable and unwatchable. Now viewing direct through my LG. Problem fixed. Sky need to be careful, the reasons to abandon their platform altogether are starting to add up...

Re: Constant freezing and buffering watching Disney

Wilf-66 — Wed, 01 Jan 2025 15:09:24 GMT

There's a workaroud but it's clunky... for Star programmes, that freeze after the pre-show trailer, watch it on a device (e.g. iPad) for the first minute or two, then swith back to your SkyQ box and resume watching. You can rewind to the start and play from the start, if you like. It seems that the switch between the trailers and the main event is causing a problem in Star programmes.

Re: Constant freezing and buffering watching Disney

DaleGreen — Wed, 01 Jan 2025 17:49:02 GMT

I have also given up on it and use my Xbox. And also agree with the reasons adding up for looking elsewhere. Due a renewal this month and for first time in years I'll be looking at others as well.