topic Re: Sky Q Mini Connection in Sky Q

Sky Q Mini Connection

Millertime09 — Tue, 24 Mar 2026 22:56:03 GMT

Hi, ive got bt wholehome wifi, a sky q box, a sky q booster and a sky q mini

A sky engineer came out and set it up originally but it's went to pot recently with the mini constantly losing connection

Im not sure it's set up optimally

The booster lights are all green, but the mini constantly losing connection

When I go into the mini network settings, its been set up to connect to my bt router (as has my main box), not the wholehome wifi

I assume thats right since ive heard they dont like bt mesh networks

Well, right for the main box but should the mini not show a sky connection (ie the mesh created by the booster?)

Im wondering if its not paired to the booster so the booster isn't actually doing anything?

Thanks

Re: Sky Q Mini Connection

Brill+Gill — Wed, 25 Mar 2026 11:06:45 GMT

Hi @Millertime09, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Q Mini Connection

Millertime09 — Fri, 27 Mar 2026 22:04:28 GMT

Sorry missed this can you try again?

Re: Sky Q Mini Connection

Brill+Gill — Sat, 28 Mar 2026 08:59:08 GMT

Of course, @Millertime09. I'll send that again now.