Service checker no sky q

Skyukusrsus — Thu, 26 Mar 2026 22:01:02 GMT

My Sky Q apps (Netflix/Disney+) are missing even though they show as 'Subscribed' in my box's 'My Sky' menu and in my account in website. The online Service Checker says there is a problem with my sky q so I click to fix the it say 'You don't have Sky Q.' I have already done an App Refresh (001) and a Software Update. According to gemini "It appears my Sky ID is unlinked from my active Sky Q account. Can a Superuser please escalate this to the Sky Messaging Team so they can re-link my ID?" thanks

Re: Service checker no sky q

Jason- — Fri, 27 Mar 2026 10:15:27 GMT

Hello @Skyukusrsus, thanks for taking the time to join our Community and make your first post! 😊 We're sorry you're having problems accessing your account online due to what sounds like issues with you Sky iD not being linked correctly.

Unfortunately we are unable to assist with Sky iD issues and you would need to give our team a call who can help. Just visit - https://www.sky.com/help/articles/sky-id-link-tv-broadband-talk and click 'No, I still need help' at the bottom of the page, to find the best way to contact us.

Let us know how you get on or have any other questions.

Thanks, Jason-

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Service checker no sky q

Re: Service checker no sky q