topic Cannot access HBO Max or Disney+ in Sky Q

Cannot access HBO Max or Disney+

PinkSparkle85 — Thu, 26 Mar 2026 15:50:10 GMT

We have Sky Q (full Ultimate package) and I have previously subscribed to Discovery+ for TNT Sports.

I've tried to access both HBO Max and Disney+ but keep getting the error message

"Thanks for your patience. We are experiencing high demand right now. Please come back and try again"

This has been going on for days. Any ideas?

I've tried going onto Sky Store and all the other things I can think of. As usual the virtual assistant was useless.

Re: Cannot access HBO Max or Disney+

Jason- — Fri, 27 Mar 2026 09:14:24 GMT

Hello @PinkSparkle85, thanks for taking the time to join our Community and make your first post! 😊 We're sorry you're having problems activating Disney+ and HBO Max now that these are now included in your TV package.

I'll send you an invite to a private chat shortly and we can help you get things sorted. Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Cannot access HBO Max or Disney+

LTP1 — Fri, 03 Apr 2026 16:47:49 GMT

Hi - I also have an issue setting up HBO Max. I keep getting the error:

'We can't do that at the moment

We hope to have everything back to normal soon. Please try again late'

any help would be appreciated.