topic Re: Mini Box Fault 0002 won’t connect to main box in Sky Q

Mini Box Fault 0002 won’t connect to main box

Weavie394 — Wed, 25 Mar 2026 20:51:15 GMT

Mini box stopped working error message 0002. Tried all online guides to reconnect and no connection.
Mini box replaced today and new box still reads error 0002 !

Have rebooted wifi, main Q box and mini box - still giving the same error message.

He aven tried to connect to mesh system via Ethernet cable - still no joy!

Am throughly hacked off at this time as paying for a service that cannot get and absolutely no help from the Sky team - except for a new mini box tha won't connect

Re: Mini Box Fault 0002 won’t connect to main box

Danz994 — Thu, 26 Mar 2026 10:07:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141