topic Re: Poor Customer relations in Sky Q

Poor Customer relations

David7310 — Tue, 24 Mar 2026 19:54:32 GMT

I have been a Sky customer for 15 years I am appalled to the level which Sky has descended to. I have tried unsuccessfully to complain about my Sky box. We are unable to watch most things Sky as we get a message to INSERT VIEWING CARD CHIP UP. The card is already inserted chip up. We are unable to watch some live RL fixtures as sky has a problem broadcasting them. Most of what we can watch has dire coverage with piped music and a team or score sheet. WHAT ARE WE PAYING YOU FOR. WHAT sky PROVIDs IS NO LONGER WORTH WHAT sky CHARGES

This is the second time I have reported the box - so far with no reciprocation from Sky. Disgusted to say the least

Re: Poor Customer relations

Daniel0210 — Tue, 24 Mar 2026 19:58:55 GMT

@David7310

If you don't think Sky TV is value for money you could potentially cancel.

Sky have been sending out emails and letters regarding the April 2026 annual price increases.

Once yours arrives it contains a number to call if you wish to cancel certain Sky services. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, and Broadband/Talk.

Re: Poor Customer relations

MightyQuinn — Tue, 24 Mar 2026 20:15:31 GMT

Hi @David7310 How have you reported the issues you have been having to Sky? https://www.sky.com/help/articles/viewing-card

Re: Poor Customer relations

Laing1 — Tue, 24 Mar 2026 20:25:12 GMT

@David7310 wrote:

I have been a Sky customer for 15 years I am appalled to the level which Sky has descended to. I have tried unsuccessfully to complain about my Sky box. We are unable to watch most things Sky as we get a message to INSERT VIEWING CARD CHIP UP. The card is already inserted chip up. We are unable to watch some live RL fixtures as sky has a problem broadcasting them. Most of what we can watch has dire coverage with piped music and a team or score sheet. WHAT ARE WE PAYING YOU FOR. WHAT sky PROVIDs IS NO LONGER WORTH WHAT sky CHARGES

This is the second time I have reported the box - so far with no reciprocation from Sky. Disgusted to say the least

@David7310 have youfuly remove the car and given the chip a clean with a lint free cloth then re-inserted the card to see if that helps ?

Re: Poor Customer relations

Me134 — Wed, 25 Mar 2026 07:03:49 GMT

@Laing1 wrote:
@David7310 wrote:
I have been a Sky customer for 15 years I am appalled to the level which Sky has descended to. I have tried unsuccessfully to complain about my Sky box. We are unable to watch most things Sky as we get a message to INSERT VIEWING CARD CHIP UP. The card is already inserted chip up. We are unable to watch some live RL fixtures as sky has a problem broadcasting them. Most of what we can watch has dire coverage with piped music and a team or score sheet. WHAT ARE WE PAYING YOU FOR. WHAT sky PROVIDs IS NO LONGER WORTH WHAT sky CHARGES
This is the second time I have reported the box - so far with no reciprocation from Sky. Disgusted to say the least
@David7310 have youfuly remove the car and given the chip a clean with a lint free cloth then re-inserted the card to see if that helps ?

Making sure it's chip up and nearest to the slot, also push in until it clicks.

"This is the second time I have reported the box - so far with no reciprocation from Sky" I'm not sure what this means @David7310 ?

Re: Poor Customer relations

holiday122 — Wed, 25 Mar 2026 10:38:01 GMT

Hi we have the same issue whereby our box says to insert viewing card all the time.

I thought i was the only person who had the fault. I just remove and insert the card again.

I think there is a fault on the software not the hardware.

Re: Poor Customer relations

oj01 — Wed, 25 Mar 2026 11:44:21 GMT

@holiday122 wrote:
Hi we have the same issue whereby our box says to insert viewing card all the time.
I thought i was the only person who had the fault. I just remove and insert the card again.
I think there is a fault on the software not the hardware.

Sounds much more likely to be a fault with either your box or your card.