topic Re: Q box wont accept correct Hyperoptic password in Sky Q

Q box wont accept correct Hyperoptic password

Darrin+N — Mon, 23 Mar 2026 18:25:31 GMT

Newish Q box and mini. Was dropping connection on both, now won't even connect main box. Swapped mini box yesterday - both worked - this morning - neither work and won't connect to Hyperoptic Broadband. Everything else in house connected. Tried reset turning off on after 30

mins - just want it to work. Never been like this in 18 yrs of Sky membership

Re: Q box wont accept correct Hyperoptic password

PandJ2020 — Mon, 23 Mar 2026 18:28:55 GMT

The main box will only connect over 2.4GHz band. Ensure your router has this band enabled and doesn't steer to 5GHz as connections will be dropped. If possible a split set of SSID's is ideal.

Re: Q box wont accept correct Hyperoptic password

Darrin+N — Mon, 23 Mar 2026 19:35:01 GMT

Thank you - I'll give that a go and report back

Re: Q box wont accept correct Hyperoptic password

Darrin+N — Wed, 25 Mar 2026 12:19:09 GMT

Ok, an update

My Hyperoptic router they recommend not splitting the frequencies. Last night the main box sprung into life and connected automatically - I can disable a 5ghz band from the box but haven't yet.

Tonight it's the mini box connection

Re: Q box wont accept correct Hyperoptic password

Laing1 — Wed, 25 Mar 2026 14:08:52 GMT

@Darrin+N wrote:

Ok, an update

My Hyperoptic router they recommend not splitting the frequencies. Last night the main box sprung into life and connected automatically - I can disable a 5ghz band from the box but haven't yet.

Tonight it's the mini box connection

@Darrin+N as you have a third party internet provider your minis need to connect to your main box by wifi they use a 5GHz mesh created by the main box so using the WPS button on the minis and main box