topic Re: Remote numbers in Sky Q

Remote numbers

Zed375 — Sun, 22 Mar 2026 14:25:30 GMT

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed. Frustrated!

Re: Remote numbers

MightyQuinn — Sun, 22 Mar 2026 14:33:40 GMT

Hi @Zed375 I am struggling to understand your question, what has a PIN number got to do with a new Remote?

Re: Remote numbers

Daniel0210 — Sun, 22 Mar 2026 14:39:23 GMT

@Zed375 wrote:

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

@Zed375

Likewise, I don't understand the connection.

@Zed375
I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed. Frustrated!

If it's a faulty remote order a replacement as you did previously or alternatively purchase one from a larger supermarket which will be quicker. I'm still on my original remote since November 2019.

Re: Remote numbers

nigea99 — Sun, 22 Mar 2026 14:40:01 GMT

@Zed375 wrote:

My pin number worked yesterday but not todat.

I can't reset as one of numbers is one used in the last 4 numbers of bank account.

I want a new remote,this happened before with another remote and was ableto get a new one as couldn't be fixed. Frustrated!

hi @Zed375

If you follow this link through I think you should be able to order a new remote.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

The SKY Go app on iOS & Android now has a 'virtual' remote which can also use