topic Re: Retention team telephone number in Sky Q

Retention team telephone number

Brian+Selkirk — Sat, 21 Mar 2026 13:34:27 GMT

I've been with sky tv 23 years and vip. I want to speak to retentions team as considering broad band too. I want to speak to someone.

Re: Retention team telephone number

TimmyBGood — Sat, 21 Mar 2026 13:36:32 GMT

@Brian+Selkirk wrote:

I want to speak to retentions team

There's no direct access to any such team.

Re: Retention team telephone number

MightyQuinn — Sat, 21 Mar 2026 13:38:17 GMT

Hi @Brian+Selkirk Normally, you will only reach the retentions team by giving notice to cancel.

Re: Retention team telephone number

Daniel0210 — Sat, 21 Mar 2026 14:31:00 GMT

@Brian+Selkirk

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.