topic Sky Q box will not connect to wi-fi after router upgrade to sky fiber in Sky Q

Sky Q box will not connect to wi-fi after router upgrade to sky fiber

andy-h — Sat, 21 Mar 2026 13:36:48 GMT

We have had Sky Q for several years with the main box, and 3 mini satelliter boxes in other rooms, all connected through the sky q wi-fi router that came with it. All running for years with little issues.

we have now been upgraded internet (as the old phone lines used for internet are to be disconnected) to sky fiber. For which they have replaced the wi-fi router with a different one (stands upright).. this router does not have the WPS button that is on the old one, that is used to connect the sky q boxes, similar to pairing 2 bluetooth devices.

since this was switched out, the main sky q box refuses to connect to the new router by wi-fi.

i have changed the new router's SSID to be the same as the old router, and also changed the password to match.

All other wi-fi devices in the house (amazon alexas, ipads, smart tv's, mobile phones etc) all automatically connect to the new router without any issues.

the o ly way i got anywhere with the main sky q box to connect is using a physical network cable. But this is not possible for the mini sky q boxes.

none of the devices have been moved from the location where they were working fine before.

after searching online and looking through these forums, i tried a bunch of things to see if they will work to no avail.

i have tried:

going into the router wi-fi settings, unticking the synchronise 2.4ghz and 5ghz setting.

i changed the SSID on both the 2Ghz (SKYXXXXX) and the 5Ghz (SKYXXXXX5G) sub-pages to be different (as it seems the sky q boxes may be trying to connect to the 5Ghz connection when both the 2Ghz and 5Ghz have the same name.

i tried changing the security options to the 3 different available (wep, W2A, and W2A/mixed mode).

None of these, or anything i try will work.

when i go through the network reset settings in the sky q box menu, and select to connect to another provider's network (because the first option only works with the sky q router using the wps button) my router's SSID is visible, and i try to connect to it (and i am 100% entering the correct password) the connection fails every time.

And i have tried completely unplugging everything for 30 seconds, i have tried the reset button on the back of the sky fiber router (bith holding it down for 10 seconds for a full reset - which I then had to re-program the SSID again) and after that, just pressing the reset button to restart the router - still, the sky q box cannot connect.

unless i can get the box to connect using wi-fi, it seems the mini boxes won't connect.

so PLEASE anyone have a clue why this is not working?

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Laing1 — Sat, 21 Mar 2026 14:00:08 GMT

@andy-h is the new router black or white ?

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Chodley — Sat, 21 Mar 2026 14:07:05 GMT

Must be the white one

In theory, you should be able to connect the Q over ethernet and the minis over wifi via the router - someone said recently they had this working but it never has for me, they couldn't find the Q box and if I remember correctly, they want a Q connection first, from which they figure out the wifi connection rather than the other way round.

I would be inclined to harass Sky for a Q booster which you can plug into the router over ethernet and then use as your WPS link.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

andy-h — Sat, 21 Mar 2026 14:10:21 GMT

New router is black.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Chodley — Sat, 21 Mar 2026 14:11:49 GMT

Hmm. That should have a WPS button somewhere Low down on the right edge?

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

andy-h — Sat, 21 Mar 2026 14:14:48 GMT

But why should i need a sky booster if nothing has been moved - and the main sky q box is literally next to the wi-fi router, on the same shelf! It can detect the wi-fi, it brings up the SSID but it just can't connect.

It suggests to me that there is something going wrong with the box's communication to the router and maybe the encryption - when i have a chance, i may try disabling all WPA for a moment to see if it still has a problem connecting if there's no password needed just to see what happens.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Laing1 — Sat, 21 Mar 2026 14:37:39 GMT

@andy-h wrote:

New router is black.

@andy-h the WPS button is on the right hand edge of the router as @Chodley says I have the same router as you have now

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

TimmyBGood — Sat, 21 Mar 2026 15:17:41 GMT

@andy-h wrote:

New router is black.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

TimmyBGood — Sat, 21 Mar 2026 15:18:34 GMT

@andy-h wrote:

and the main sky q box is literally next to the wi-fi router, on the same shelf!

In that case I'd suggest using an ethernet cable.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Chiz2 — Sat, 21 Mar 2026 15:21:47 GMT

I'm having exactly the same issue altough I don't use Sky wifi. Upgraded o fibre optic and purchases the wifi extenders. all other devices are working fine except my Sy Q mini box which once conneted automatically defaults to no connection when the box is switched off. Now it's stuck on a page and not responding to the remote.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Chodley — Sat, 21 Mar 2026 18:58:17 GMT

@Chiz2 wrote:
I'm having exactly the same issue altough I don't use Sky wifi. Upgraded o fibre optic and purchases the wifi extenders. all other devices are working fine except my Sy Q mini box which once conneted automatically defaults to no connection when the box is switched off. Now it's stuck on a page and not responding to the remote.

Re-pair the remote

so you were on Sky bb and now you're not?

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

andy-h — Sat, 21 Mar 2026 22:51:31 GMT

Thanks, i will check the side of the router for the WPS button and try again using that if it has it

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

andy-h — Sat, 21 Mar 2026 23:35:47 GMT

Found the WPS button, and it worked - annoyed i hadn't noticed it on there. When it did work though, it seemed to take a LONG time, like 10 minutes before it connected. And they are riht next to each other. Next i have to try the mini boxes, but now i know there's a WPS button im hoping they'll be ok too.

thanks everyone for the replies.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Chodley — Sun, 22 Mar 2026 08:01:20 GMT

Sometimes devices can be TOO close for wifi to work cleanly.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

ZE1 — Tue, 09 Jun 2026 21:37:50 GMT

I’m experiencing similar issues where my Sky Q box keeps losing its Wi‑Fi connection to the new Sky Fibre Max Hub (white) . We have two Sky Pods, both hard‑wired from the router, and one of them is positioned right next to the Sky Q box.

The engineer confirmed that even hardwiring the Sky Q box directly to the router didn’t resolve the problem. When I reset the Sky Q box using WPS, it reconnects for about two days and then drops again.

The Facebook Sky Q Issues community suggested switching the ECO setting to Active, which I’ve done, but it hasn’t made any difference.

We’ve been losing connection ever since the Sky Fibre Max installation in early May, and it’s becoming really tedious now.I’m reluctant to buy any additional devices from anywhere else — I’m slowly losing confidence in Sky altogether.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Me134 — Wed, 10 Jun 2026 06:17:22 GMT

@ZE1 wrote:
I’m experiencing similar issues where my Sky Q box keeps losing its Wi‑Fi connection to the new Sky Fibre Max Hub (white) . We have two Sky Pods, both hard‑wired from the router, and one of them is positioned right next to the Sky Q box.
The engineer confirmed that even hardwiring the Sky Q box directly to the router didn’t resolve the problem. When I reset the Sky Q box using WPS, it reconnects for about two days and then drops again.

The Facebook Sky Q Issues community suggested switching the ECO setting to Active, which I’ve done, but it hasn’t made any difference.
We’ve been losing connection ever since the Sky Fibre Max installation in early May, and it’s becoming really tedious now.I’m reluctant to buy any additional devices from anywhere else — I’m slowly losing confidence in Sky altogether.

Disable the Eco mode entirely first off.

Connect an ethernet cable between box and router and go back to settings and 'Reset' the internet connection and choose the connected via ethernet cable to Sky router option.

If you have no multi-room then do the following to disable the Q box WiFi:-

Access the Hidden Installer Menu

Press the Home button on your remote.

Scroll down to Settings but do not press Select (just highlight it).

On your remote keypad, press 0 0 1 then Select.

A new hidden menu will appear on your screen called Installer Setup.

Scroll down and highlight Network.

Move to the right side of the screen where you will see 2.4GHz Wireless and 5GHz Wireless.

Select 2.4GHz Wireless and switch it to Off.

Select 5GHz Wireless and switch it to Off.

Scroll down to Confirm and press Select to save the changes.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Me134 — Wed, 10 Jun 2026 06:18:57 GMT

Oh, and do not use the WPS button.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

ZE1 — Wed, 10 Jun 2026 23:08:50 GMT

We do have a multi‑box setup, but unfortunately there aren’t enough LAN ports available to run a direct Ethernet connection to the Sky Q box. It was previously hard‑wired to the old black router, yet even then the connection was rarely stable.

The Sky Pods provide enough mesh to cover Wi‑Fi throughout the house; it’s just disappointing that the Sky Q box isn’t able to connect reliably within that setup.

The router is positioned at the opposite end of the house in the hallway, and because Openreach installed the fibre ONT at that far end, we’re very limited in terms of relocating the router to a more central position or closer to the Sky Q box.

Re: Sky Q box will not connect to wi-fi after router upgrade to sky fiber

Me134 — Thu, 11 Jun 2026 08:14:11 GMT

@ZE1 wrote:
We do have a multi‑box setup, but unfortunately there aren’t enough LAN ports available to run a direct Ethernet connection to the Sky Q box. It was previously hard‑wired to the old black router, yet even then the connection was rarely stable.

The Sky Pods provide enough mesh to cover Wi‑Fi throughout the house; it’s just disappointing that the Sky Q box isn’t able to connect reliably within that setup.

The router is positioned at the opposite end of the house in the hallway, and because Openreach installed the fibre ONT at that far end, we’re very limited in terms of relocating the router to a more central position or closer to the Sky Q box.

You said you had an extender next to the Q box (it can be too close BTW)? Does it not have an etherport at the back that you can connect to the Q box. If it does then the Q box should pick up the wired signal and rely on the extenders better wifi processing.

Dependant on house layout, it's usually best to put the router in as central a position as possible (use a longer ethernet cable to the ONT if needed) and any extenders halfway to wherever the wifi is needed as they can only boost what they receive in the first place. It's best if you've got two extenders to place them either side of the router so they're both boosting the routers signal rather than one boosting an already boosted (and degraded) signal from the first pod.