Sky Q - Broadband connetion issues

Mark1888 — Thu, 19 Mar 2026 13:37:00 GMT

Was hoping for some help. Tried calling but spoke to people who just didn't understand what my issue is.

I have my Broadband with Virgin media and since moving to them (from Sky) every 5 or 6 days my Sky Q loses it Connection to the WiFi and I need to reconnect.

For the last 7-10 days my Sky Q box just won't find any WiFi options (when it would usually show mine and neighbours).

I have reboot my WiFi hub several times, I have reboot my Sky Q box. I have tried to manually enter the WiFi details and nothing will work.

My actual TV is smart tv, and it connects to the WiFi with no problem as does every other device in the house.

Before I try and cancel my Sky account, anyone able to help?

Mark

Re: Sky Q - Broadband connetion issues

LJB-C — Fri, 20 Mar 2026 09:36:00 GMT

Hi @Mark1888, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Sky Q - Broadband connetion issues in Sky Q

Sky Q - Broadband connetion issues

Re: Sky Q - Broadband connetion issues