topic Re: Unlink/Deactivate Disney+ in Sky Q

Disney+ is Now Included in Most TV Packages!

KevNewMedia — Thu, 19 Mar 2026 08:45:50 GMT

Hi everyone,

From 17 March, Disney+ Standard with Ads is now part of the Sky package for Sky Q/Glass/Stream customers. That means even more brilliant entertainment included in your monthly subscription, at no extra cost.

Whether you're diving into Marvel, Star Wars, Pixar, National Geographic or the latest Star originals, we’d love to hear how you're finding the new addition.

For FAQ's and to check if your package is included, click here.

💬 Tell Us:

Is everything working as expected?
Noticed anything unexpected in activation, billing or app behaviour?
Anything else you’d like to tell us?

Disney + Cinema

boycie43uk — Tue, 17 Mar 2026 11:34:09 GMT

Disney + Cinema now part of the Sky Cinema package.

Sky Channel 305

Re: Disney+ is Now Included in Most TV Packages!

Norffas — Tue, 17 Mar 2026 12:09:10 GMT

Has the Disney+ app crashed? I can't even get on it

Re: Disney+ is Now Included in Most TV Packages!

lettice — Tue, 17 Mar 2026 12:21:46 GMT

@Norffas wrote:

Has the Disney+ app crashed? I can't even get on it

What happens when your try.

Any error messages?

Re: Disney+ is Now Included in Most TV Packages!

Norffas — Tue, 17 Mar 2026 12:25:41 GMT

hi, thank you for replying.

It is sorted now. I just deleted the app and reinstalled it and all seems to be well 👍

Re: Disney+ is Now Included in Most TV Packages!

boycie43uk — Tue, 17 Mar 2026 13:14:08 GMT

If you've done it right, the Disney + payments should look like this.

Re: Disney+ is Now Included in Most TV Packages!

Maniatore2006 — Tue, 17 Mar 2026 13:30:25 GMT

The Channel needs Newer Viewing Cards? or Newer Tiers.

I got the Message:

"The Program is unavailable. This may be because the Broadcaster doesn't offer it in your Region"

The same i have with TNT Sports 2-4 or RacingTV or Premier 1&2

Re: Disney+ is Now Included in Most TV Packages!

Mr+Ripley — Tue, 17 Mar 2026 13:30:06 GMT

Sorry if this is a daft question. I have started to activate the D+ account through Sky Marketplace on my laptop, & it is now asking me for my card details to confirm the changes. I already have a D+ top-tier account, so the payment it is asking for is £9 per month. Do I really need to fill in the card details section to get this fully activated? I wasn't expecting that to happen; nobody else seems to have mentioned it.

Re: Disney+ is Now Included in Most TV Packages!

Clem1234 — Tue, 17 Mar 2026 13:37:24 GMT

I entered my card details for the £9 per month subscription but did not get any comfirmation that the payment was accepted. The DONE button on the screen does not work. Luckily it appears my card has not been charged (yet?).

Re: Disney+ is Now Included in Most TV Packages!

p1ntplease — Tue, 17 Mar 2026 13:40:16 GMT

I have Disney without ads on an annual subscription. I've set this up now through sky q with a monthly charge to my card. My annual subscription on Disney + now says paused. I was expecting the balance of the annual plan to be refunded automatically. Do I have to request the refund?

Re: Disney+ is Now Included in Most TV Packages!

Mr+Ripley — Tue, 17 Mar 2026 13:47:50 GMT

@p1ntplease From the FAQ section:Have Disney+ through Disney? You don't need to cancel anything. After you've activated your account with Sky, your subscription with Disney will be paused if you paid monthly, and cancelled if you paid annually. If you're due a refund Disney will pay this within 14 days.

Re: Disney+ is Now Included in Most TV Packages!

Mr+Ripley — Tue, 17 Mar 2026 13:57:32 GMT

@Mr+Ripley wrote:
Sorry if this is a daft question. I have started to activate the D+ account through Sky Marketplace on my laptop, & it is now asking me for my card details to confirm the changes. I already have a D+ top-tier account, so the payment it is asking for is £9 per month. Do I really need to fill in the card details section to get this fully activated? I wasn't expecting that to happen; nobody else seems to have mentioned it.

Sorry to do this, I am not being impatient, I promise, but if someone could give me a reply on this asap, I would be very grateful. I am in the middle of the activation process, but I have to go out soon & would really like to get this sorted now. Thanks.

Re: Disney+ is Now Included in Most TV Packages!

krduke — Tue, 17 Mar 2026 13:58:52 GMT

I have the same on Sky glass (posted in glass thread) says paused but I expect a refund.

This has been sent to Sky for clarification

Re: Disney+ is Now Included in Most TV Packages!

Me134 — Tue, 17 Mar 2026 14:23:52 GMT

@Mr+Ripley wrote:
@Mr+Ripley wrote:
Sorry if this is a daft question. I have started to activate the D+ account through Sky Marketplace on my laptop, & it is now asking me for my card details to confirm the changes. I already have a D+ top-tier account, so the payment it is asking for is £9 per month. Do I really need to fill in the card details section to get this fully activated? I wasn't expecting that to happen; nobody else seems to have mentioned it.
Sorry to do this, I am not being impatient, I promise, but if someone could give me a reply on this asap, I would be very grateful. I am in the middle of the activation process, but I have to go out soon & would really like to get this sorted now. Thanks.

Never try and do something like this when you're rushing. Just abandon it and come back to it later.

Re: Disney+ is Now Included in Most TV Packages!

Me134 — Tue, 17 Mar 2026 14:31:00 GMT

@Mr+Ripley wrote:
Sorry if this is a daft question. I have started to activate the D+ account through Sky Marketplace on my laptop, & it is now asking me for my card details to confirm the changes. I already have a D+ top-tier account, so the payment it is asking for is £9 per month. Do I really need to fill in the card details section to get this fully activated? I wasn't expecting that to happen; nobody else seems to have mentioned it.

Just logged on online and it's asking me to finalise the switchover, it's asking me the same for £4 as I seem to have been on the Ad free version (which I wasn't aware of). Seems to have gone through fine.

Re: Disney+ is Now Included in Most TV Packages!

Me134 — Tue, 17 Mar 2026 14:34:36 GMT

@Clem1234 wrote:
I entered my card details for the £9 per month subscription but did not get any comfirmation that the payment was accepted. The DONE button on the screen does not work. Luckily it appears my card has not been charged (yet?).

Just done mine for the £4 Ad free tier, it worked fine for me and I instantly got the Disney "your payment is paused" email and one from Sky to confirm the change and a £4 monthly charge.

I thought I'd already completed the switch but obviously not.

Re: Disney+, HBO Max and Hayu into one single subscription, exclusively on Sky

Chewitt84 — Tue, 17 Mar 2026 14:39:20 GMT

I'm a Disney+ Annual payment subscriber.

I have signed up via Sky now, and it all worked fine but got an email from Disney+ saying my old subscription is paused and will continue once the one with Sky comes to an end. I only really signed up because both companies said I would recieve a refund on the months left on the annual subscription. A bit frustating really, do i really need to go via Disney+ support to get a refund?

Re: Disney+ is Now Included in Most TV Packages!

Mr+Ripley — Tue, 17 Mar 2026 14:48:52 GMT

@Me134 wrote:
@Clem1234 wrote:
I entered my card details for the £9 per month subscription but did not get any comfirmation that the payment was accepted. The DONE button on the screen does not work. Luckily it appears my card has not been charged (yet?).
Just done mine for the £4 Ad free tier, it worked fine for me and I instantly got the Disney "your payment is paused" email and one from Sky to confirm the change and a £4 monthly charge.

I thought I'd already completed the switch but obviously not.

@Me134 Mine is asking for £9 per month as I have the top-tier with D+, no ads & UHD. You say yours is £4 for the ad-free tier. Surely £4 is the basic package which will include ads?

Re: Disney+, HBO Max and Hayu into one single subscription, exclusively on Sky

lettice — Tue, 17 Mar 2026 14:54:01 GMT

@Chewitt84 wrote:

I'm a Disney+ Annual payment subscriber.

I have signed up via Sky now, and it all worked fine but got an email from Disney+ saying my old subscription is paused and will continue once the one with Sky comes to an end. I only really signed up because both companies said I would recieve a refund on the months left on the annual subscription. A bit frustating really, do i really need to go via Disney+ support to get a refund?

Which Sky TV platform are you on, Sky Q, Sky Glass or Sky Stream?

Let us know, so we can move your post to the correct community Disney+ thread.

Also, we have noticed other customers mentioning the same, who are,on an annual plan.

Sky are aware and looking into it, so hold off contacting Disney direct at the moment.

Re: Disney+, HBO Max and Hayu into one single subscription, exclusively on Sky

Chewitt84 — Tue, 17 Mar 2026 14:54:57 GMT

I'm with Sky Q