topic Hayu App not working in Sky Q

Hayu App not working

FRattle — Mon, 16 Mar 2026 18:35:37 GMT

When we go to Hayu app on teh Q box all we get is a blank screen. I have shut down the qbox and plugged out but still the same. Any thoughts?

Re: Hayu App not working

stereohaven — Mon, 16 Mar 2026 20:03:14 GMT

@FRattle wrote:
When we go to Hayu app on teh Q box all we get is a blank screen. I have shut down the qbox and plugged out but still the same. Any thoughts?

Take a look at this thread: https://helpforum.sky.com/t5/Sky-Stream/HAYU-Application-continues-to-not-work/m-p/4859500

Seems to have been a problem for a few people, but is currently loading OK for me to be honest.

Re: Hayu App not working

FRattle — Wed, 18 Mar 2026 08:06:02 GMT

Thank you for that update. What I did was followed the App re set precedure for Q Box. That seemed to work:
Press home key on remote > scroll to settings then press 0,0,1 > Select. Select apps and highlight Refresh all Apps. The screen will stay at "Your apps is being refreshed" until you dismiss it. So leave that up for 5 minutes or so and then when dismissed then leave another 5 minutes before starting normal viewing.