topic Re: New keypad for remote in Sky Q

New keypad for remote

Opie4 — Mon, 16 Mar 2026 15:41:46 GMT

I need a new key pad for my remote control,is this possible?

Re: New keypad for remote

Angel_Aka — Mon, 16 Mar 2026 15:45:18 GMT

@Opie4 wrote:
I need a new key pad for my remote control,is this possible?

You can only have the whole remote replaced - it's not possible to just get the keypad replaced.

Fill in the form here:

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Re: New keypad for remote

Daniel0210 — Mon, 16 Mar 2026 15:48:43 GMT

@Opie4

A new remote would be required, not just the keypad.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: New keypad for remote

Jules946 — Wed, 13 May 2026 08:33:49 GMT

I need a new Remote. I painstakingy found somewhere on Sky and they said they would send me a new one within three to five working days. Some time later I received a Text from Sky saying "Unfortunately we have not been able to process your request. If you still require a replacement please call [Removed]". I rang this number got some sort of virtual assistant who could not help and got referred back to the Sky site.

Can anyone help.

Moderator notes: Removed phone number

Re: New keypad for remote

PandJ2020 — Wed, 13 May 2026 08:38:05 GMT

@Jules946 wrote:
Can anyone help.

use the virtual remote from within the Sky Go app or purchase one from Argos/Amazon etc.