topic My second box won't connect error code MR004 in Sky Q

My second box won't connect error code MR004

Justme75 — Sun, 15 Mar 2026 11:49:18 GMT

My second box won't connect it's giving me error code MR004

Re: My second box won't connect error code MR004

Laing1 — Sun, 15 Mar 2026 12:23:52 GMT

@Justme75 wrote:

My second box won't connect it's giving me error code MR004

@Justme75 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box

Re: My second box won't connect error code MR004

oldfella — Sun, 15 Mar 2026 12:46:22 GMT

@Justme75 wrote:

My second box won't connect it's giving me error code MR004

Hi @Justme75

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.