topic Re: Sky Q Mini Box Replacement Delay in Sky Q

Sky Q Mini Box Replacement Delay

Jayram — Fri, 13 Mar 2026 08:43:19 GMT

Hi,

Has anybody had issues with getting their Sky Q Mini Box replaced? There was a power outage at my home in the last week of January which killed my Mini Box. I contacted Sky on the 2nd Feb and was advised a replacement would be sent. I appreciated that there was a delay in sending the boxes but after 4 weeks I had heard nothing. I checked online and saw that there was an issue (see screenshot).

I then contacted Sky again abut 2 weeks ago and was promised that a box would be sent out the same week. Its now approaching 6 weeks in total and I still don't have a replacement box.

I'm not one for complaining generally but as a Sky Diamond VIP member of 23 years I think this is pretty poor customer service.

Re: Sky Q Mini Box Replacement Delay

nigea99 — Fri, 13 Mar 2026 12:19:56 GMT

@Jayram wrote:

Hi,

Has anybody had issues with getting their Sky Q Mini Box replaced? There was a power outage at my home in the last week of January which killed my Mini Box. I contacted Sky on the 2nd Feb and was advised a replacement would be sent. I appreciated that there was a delay in sending the boxes but after 4 weeks I had heard nothing. I checked online and saw that there was an issue (see screenshot).

I then contacted Sky again abut 2 weeks ago and was promised that a box would be sent out the same week. Its now approaching 6 weeks in total and I still don't have a replacement box.

I'm not one for complaining generally but as a Sky Diamond VIP member of 23 years I think this is pretty poor customer service.

hi @Jayram

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info

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Re: Sky Q Mini Box Replacement Delay

LJB-C — Fri, 13 Mar 2026 13:22:48 GMT

Thanks for escalating this @nigea99. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Q Mini Box Replacement Delay

Jayram — Sun, 15 Mar 2026 08:56:27 GMT

Thank you for your reply and help with this. Much appreciated.

Re: Sky Q Mini Box Replacement Delay

Jayram — Tue, 24 Mar 2026 06:31:53 GMT

I still do not have a replacement Sky Q mini box despite requesting one 7 weeks ago. I have spoken to 3 Sky employees, all of whom promised I would receive a replacement within a week or so but each time this has turned out to be untrue. I have now made a formal complaint. Absolutely disgusting customer service which will result in a cancellation of my Sky subscription after 23 years if not resolved in the next 24 hours.

Re: Sky Q Mini Box Replacement Delay

Jayram — Sun, 24 May 2026 07:38:34 GMT

So it's now 24th May and I still don't have my replacement Sky Q mini box. The last communication from Sky was 10th April claiming to have tried to contact me but I have no record of this anywhere. I responded to that email and received no response. Sky were notified of this request for a new box on 10th February and all they have done is lie and fob me off. I am done with them. I will be cancelling my entire subscription asap.

Re: Sky Q Mini Box Replacement Delay

Me134 — Sun, 24 May 2026 07:54:39 GMT

@Jayram wrote:
So it's now 24th May and I still don't have my replacement Sky Q mini box. The last communication from Sky was 10th April claiming to have tried to contact me but I have no record of this anywhere. I responded to that email and received no response. Sky were notified of this request for a new box on 10th February and all they have done is lie and fob me off. I am done with them. I will be cancelling my entire subscription asap.

Are those emails not no-reply addresses? What did they say when you called them or used the online chat?