topic Re: Q box in Sky Q

Q box

Gill126 — Thu, 12 Mar 2026 12:19:26 GMT

Sky Q light off but box is on

Re: Q box

oldfella — Thu, 12 Mar 2026 12:45:04 GMT

@Gill126 wrote:

Sky Q light off but box is on

Hi @Gill126

Central blue Sky Q light only shows on playback of recordings or reboot.

Power light is green led on front right of Q box.

Re: Q box

Gill126 — Thu, 12 Mar 2026 13:23:51 GMT

Thank you

Re: Q box

Gill126 — Thu, 12 Mar 2026 13:25:45 GMT

Cannot seem to connect to internet now. All other products are okay.

Re: Q box

oldfella — Thu, 12 Mar 2026 13:26:55 GMT

@Gill126 wrote:

Cannot seem to connect to internet now. All other products are okay.

Hi @Gill126

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Q box

Gill126 — Thu, 12 Mar 2026 17:14:06 GMT

Great thank you very much. Sorted

Re: Q box

Dodger3101 — Mon, 06 Apr 2026 15:23:27 GMT

No my sky box needs replacing the hardrive does not work

Re: Q box

Daniel0210 — Mon, 06 Apr 2026 15:34:33 GMT

@Dodger3101

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

Re: Q box

Laing1 — Mon, 06 Apr 2026 15:47:36 GMT

@Dodger3101 wrote:

No my sky box needs replacing the hardrive does not work

@Dodger3101 follow the link below and it should lead you to requesting a replacement box

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard-drive-errors