https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227320#M729264 <P><STRONG>when I press remote it says insert viewing card</STRONG></P><P>&nbsp;</P> Mon, 09 Mar 2026 08:14:36 GMT Julie123456789 2026-03-09T08:14:36Z https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227320#M729264 <P><STRONG>when I press remote it says insert viewing card</STRONG></P><P>&nbsp;</P> Mon, 09 Mar 2026 08:14:36 GMT https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227320#M729264 Julie123456789 2026-03-09T08:14:36Z https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227328#M729265 <P>Have you tried cleaning the viewing card? It's in a slot on the right of the box. Have to push it in slightly to get it to eject.</P> Mon, 09 Mar 2026 08:37:23 GMT https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227328#M729265 Chodley 2026-03-09T08:37:23Z https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227453#M729271 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633881">@Julie123456789</a>&nbsp; &nbsp;Have&nbsp; look at the help pages&nbsp;<A href="https://www.sky.com/help/articles/on-screen-message" target="_blank">What error message can you see?</A></P> Mon, 09 Mar 2026 10:30:42 GMT https://helpforum.sky.com/t5/Sky-Q/H-elp/m-p/5227453#M729271 MightyQuinn 2026-03-09T10:30:42Z