topic Re: My sky Fault message cant connect to Q Box in Sky Q

My sky Fault message cant connect to Q Box

IanEA — Sat, 07 Mar 2026 09:15:09 GMT

My Sky App repeatedly shows I have a issue with my Q box , Sky can't connect ?

The box is on line according to settings, and sub message shows a date of AuG 2024 ? On App

evey thing on the set up is working, so why this message all the time for months?
I have phoned about it some time ago , but it's still showing today March 7th 2026.

the let's fix it help, shows three options, non of which are relevant!

rebooted everything a few weeks back . I get no response from Sky, just ignored and message continues. Why can't it be deleted? As the Q box is now discontinued has all back gone too ?

Re: My sky Fault message cant connect to Q Box

oldfella — Sat, 07 Mar 2026 10:58:38 GMT

@IanEA wrote:

My Sky App repeatedly shows I have a issue with my Q box , Sky can't connect ?

The box is on line according to settings, and sub message shows a date of AuG 2024 ? On App

evey thing on the set up is working, so why this message all the time for months?
I have phoned about it some time ago , but it's still showing today March 7th 2026.

the let's fix it help, shows three options, non of which are relevant!

rebooted everything a few weeks back . I get no response from Sky, just ignored and message continues. Why can't it be deleted? As the Q box is now discontinued has all back gone too ?

Hi @IanEA

If your box is working OK, then just ignore the message

Re: My sky Fault message cant connect to Q Box

IanEA — Sat, 07 Mar 2026 21:10:33 GMT

Any fault message from Sky you have to accept as fact, otherwise the whole system is pointless pile of nonsense, not fit for purpose,

nobody seems to have a clue sadly!