https://helpforum.sky.com/t5/Sky-Q/Resetting-not-moving/m-p/5222893#M728826 <P>Got a new router, done everything on instructions. I now have resetting, this been going for 25mins</P> Mon, 02 Mar 2026 18:46:47 GMT Karin9 2026-03-02T18:46:47Z https://helpforum.sky.com/t5/Sky-Q/Resetting-not-moving/m-p/5222893#M728826 <P>Got a new router, done everything on instructions. I now have resetting, this been going for 25mins</P> Mon, 02 Mar 2026 18:46:47 GMT https://helpforum.sky.com/t5/Sky-Q/Resetting-not-moving/m-p/5222893#M728826 Karin9 2026-03-02T18:46:47Z https://helpforum.sky.com/t5/Sky-Q/Resetting-not-moving/m-p/5223977#M728931 <P>Hi there,<BR /><BR />Thank you for reaching out to us. I can see that one of our community members has been helping you on your other thread here <A href="https://helpforum.sky.com/t5/Broadband/Omg-network-not-connecting/m-p/5222914#M7570" target="_blank">https://helpforum.sky.com/t5/Broadband/Omg-network-not-connecting/m-p/5222914#M7570</A>&nbsp;<BR /><BR />If you still need help, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR /><BR />Laura<BR />&nbsp;</P> Wed, 04 Mar 2026 12:16:53 GMT https://helpforum.sky.com/t5/Sky-Q/Resetting-not-moving/m-p/5223977#M728931 LauraMac38 2026-03-04T12:16:53Z