topic Re: Unable to watch Under Salt Marsh in Sky Q

Unable to watch Under Salt Marsh

Essex+Customer — Fri, 27 Feb 2026 19:45:09 GMT

I'm a Sky Signature customer. I am unable to watch Under Salt Marsh without upgrading. Why?

Re: Unable to watch Under Salt Marsh

nigea99 — Fri, 27 Feb 2026 19:53:28 GMT

@Essex+Customer wrote:

I'm a Sky Signature customer. I am unable to watch Under Salt Marsh without upgrading. Why?

This is usually caused by trying to download a version in UHD or HD without having the relevant Add ons

You, probably, just need to change your download preference to SD (or HD if you have HD and trying to download in UHD)
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Unable to watch Under Salt Marsh

Essex+Customer — Sat, 28 Feb 2026 23:34:34 GMT

On demand default download format was set to HD. I'm even more mystified!

Re: Unable to watch Under Salt Marsh

DaveDrizen — Sun, 01 Mar 2026 11:04:17 GMT

@nigea99 wrote:
@Essex+Customer wrote:
I'm a Sky Signature customer. I am unable to watch Under Salt Marsh without upgrading. Why?
hi @Essex+Customer

This is usually caused by trying to download a version in UHD or HD without having the relevant Add ons

You, probably, just need to change your download preference to SD (or HD if you have HD and trying to download in UHD)
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

In sky steam HD is standard in all packages there is no SD channels

Re: Unable to watch Under Salt Marsh

nigea99 — Sun, 01 Mar 2026 11:28:37 GMT

@DaveDrizen wrote:

@nigea99 wrote:

@Essex+Customer wrote:

I'm a Sky Signature customer. I am unable to watch Under Salt Marsh without upgrading. Why?

hi @Essex+Customer

This is usually caused by trying to download a version in UHD or HD without having the relevant Add ons

You, probably, just need to change your download preference to SD (or HD if you have HD and trying to download in UHD)
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

In sky steam HD is standard in all packages there is no SD channels

Yes SKY Stream is HD for most channnels (I think there now may be a few SD only channels that have made it onto stream) but there are no downloads on Stream where my advice would be irrelevant

My advice was given on the usual cause we see here, although there can be others including, but not limited to, card authorisations not being correct

Re: Unable to watch Under Salt Marsh

nigea99 — Sun, 01 Mar 2026 11:35:48 GMT

@Essex+Customer wrote:

On demand default download format was set to HD. I'm even more mystified!

hi @Essex+Customer

From your reply am I correct in thinking you do have the HD add on ?