topic Re: Paramount plus in german in Sky Q

Paramount plus in german

Sarahv2 — Tue, 10 Feb 2026 19:39:31 GMT

Paramount plus home page is coming on in German and asking me to

sign in . I try and sign in and get the message it cannot sign me in at this time . I have changed my password with paramount plus , the app is linked to my sky account with sky cinema and I pay extra for ad free . I have called customer services 3 times now and sky have told me my paramount plus account has been hacked and to call them as sky don't have the answer apart from the account being hacked .
called paramount plus ( online chat ) he ran me through the sign in process again and again the home page comes on in German . The outcome of the conversation was it was a technical issue ( really 🤔! ) and they would get back to me . We have been sky customers for 25 years + and am appalled at the lack of concern re hacked account and secondly why can they not resolve this or give a valid explanation .

has anyone else had this issue with paramount plus ? This has been going on for 4 weeks now

Re: Paramount plus in german

TimmyBGood — Tue, 10 Feb 2026 19:59:25 GMT

@Sarahv2 wrote:

We have been sky customers for 25 years + and am appalled at the lack of concern re hacked account

That would be because it's not unusual.

There's no actual 'hacking' involved: typically the username/password combination is either guessed, inadvertently entered by the user in an insecure (or completely fake) environment or was reused elsewhere online and leaked from there.

Re: Paramount plus in german

Chodley — Tue, 10 Feb 2026 23:26:52 GMT

Does P+ have a "kick all other devices off" option somewhere like netflix does?

And can you not just change the language on the homepage once you get logged in? I'm not really surprised it comes on in German again. Just changing your password isn't going to change that setting.

Re: Paramount plus in german

lettice — Wed, 11 Feb 2026 06:25:43 GMT

Have you tried logging in via a web browser to your Paramount + account.

When in there,from the left menu scroll down to account and click on sign out of all devices.

It may take a few hours for that to action.

But would suggest after doing so.

Restart your broadband router/hub, restart your main Sky Q box and any Sky Q minis and then do a refresh apps on all your Sky Q boxes, as below;

Press Home on your Sky Q remote, then highlight Settings.
Press 0,0,1 and Select to access the Installer menu.
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Re: Paramount plus in german

Sarahb3006 — Sat, 14 Feb 2026 10:18:00 GMT

Good morning,

My Dad had the same issue with Paramount coming up in German. We rang Sky twice to no avail. We also contacted Paramount who said it was a Sky issue. Very frustrating as you can imagine.

My Dad just happen to mention to my husband that it didn't seem as if the sky box was updating so hubby did a hard reboot of the sky box (he found out on a google search what to do). While the box is switched on disconnect it by pulling out the power lead. Leave it like this for 2 to 3 minutes then plug it back in. It will take a little while for the sky box to restart. This worked for my Dad's sky box and now the Paramount app works as it should.

Hope this helps

Re: Paramount plus in german

Ant174 — Fri, 27 Feb 2026 21:05:14 GMT

I will try it. Iv already turned the box of by the plug twice and that didn't work.

Re: Paramount plus in german

Chodley — Fri, 27 Feb 2026 22:10:12 GMT

Don't leave the box on when you pull the power lead out

Re: Paramount plus in german

Ant174 — Fri, 27 Feb 2026 23:19:26 GMT

Didn't work. ☹️

Re: Paramount plus in german

Chodley — Sat, 28 Feb 2026 08:18:42 GMT

Does it come up in German on other devices?

Re: Paramount plus in german

Ant174 — Sat, 28 Feb 2026 10:20:25 GMT

No on my phone it's English but I still can't log on. I just get directed to choose a package or back to start saying sign out. Have no options to watch anything just log on screen

Re: Paramount plus in german

Chodley — Sat, 28 Feb 2026 16:00:38 GMT

Can you just screenshot that & post?

Re: Paramount plus in german

Iain71 — Sun, 01 Mar 2026 12:21:56 GMT

Hiya this issue is happening to me as well, has been for weeks and nothing seems to fix it

Re: Paramount plus in german

stereohaven — Sun, 01 Mar 2026 12:33:57 GMT

Same here, unable to login on any device currently.

Used to work fine…

Re: Paramount plus in german

stereohaven — Sun, 01 Mar 2026 13:07:32 GMT

I have fixed this for us, hope this works for you:

Clicked on "AUSLOGGEN" (which means logout)
This returned the app to English for me
I then clicked on "ACTIVATE" and had to reaccept cookies
I was then able to log in with the password I used previously on the TV

Re: Paramount plus in german

Iain71 — Sun, 01 Mar 2026 13:34:04 GMT

It's not worked at all for me, gone round in circles. Called sky again today to try and fix it and they've hung up one five times, an hour wasted!

Re: Paramount plus in german

Ant174 — Sun, 01 Mar 2026 13:59:19 GMT

I thought it had worked took ages to load up. Got to last part of instructions and it came up.

" Uh-oh an error has occured but we are working to fix it."

Saw this message a month ago when I was trying to log on.

When i try again same thing comes up.

Why can't sky just log on and fix it.

Re: Paramount plus in german

Iain71 — Sun, 01 Mar 2026 14:44:59 GMT

I've spent nearly 2 hours on the phone this afternoon. Was hung up on 4 times, spoke to 8 different people. They had me reboot my sly q box, refresh the apps, they even took my sky cinema off me and put it back on, and it hasn't worked at all. I'm now stuck without something I'm paying £3 a month for

Re: Paramount plus in german

stereohaven — Sun, 01 Mar 2026 15:13:05 GMT

I've now located some further information on this, suggestion is:

Log into your account at Sky.com.

If the status shows “Already yours”:
This means Paramount+ is fully active, you need to ensure you are logging into the Paramount+ app using the same email address used during sign‑up.

If Paramount+ does not appear in the list:

Go to Manage content packs
Next to Paramount+, select the tier you wish to purchase / activate
Complete the activation journey from there

Re: Paramount plus in german

Ant174 — Sun, 01 Mar 2026 17:52:07 GMT

I am fully connected. I am using same email and it's still in German and won't let me log on.

Why can't sky fix this issue.

Re: Paramount plus in german

Chodley — Sun, 01 Mar 2026 17:59:15 GMT

@Ant174 wrote:

Why can't sky just log on and fix it.

it's not their service. How would they have admin access to it?